Terms and conditions

Last updated 13 November 2026.

These terms apply when you buy from Laptop Equipment. Please read them before you order, along with our delivery and returns pages and our privacy policy. They don't affect your rights as a consumer under the law.

Who we are

Laptop Equipment is run by Mediatopia Solutions Limited, a company registered in England and Wales as number 07351080, with its registered office at 128 City Road, London EC1V 2NX. You can reach us through our contact page.

Placing an order

When you place an order, we email you to say we've received it, with your order number. Your order is accepted, and our contract with you begins, when your payment has gone through.

If we can't supply something you've ordered, for example because our supplier has run out or the price shown was plainly a mistake, we tell you and refund everything you paid for it in full.

Prices and paying

Prices are in pounds sterling, and delivery to any UK address is included in them. You pay by card when you order. Card payments go through Stripe, on Stripe's own secure payment page, so your card details never reach us.

Delivery

We deliver to UK addresses only. Products are posted to you through AliExpress, directly by the supplier that makes or stocks them. Most orders arrive within 2 weeks of being placed, and every product on sale usually arrives within 3 weeks. Each product's page says when that product usually arrives, before you buy. Every parcel is tracked, and what you've ordered is our responsibility until it reaches you. The detail is on our delivery page.

The products

We describe every product as accurately as we can, with the supplier's own photographs. Colours can look a little different on different screens. Which laptops a product fits, and figures such as screen size, charging power, power bank capacity, data and video speeds and cable length, are the maker's own; please check the laptop models, connectors and measurements on a product's page before you order, as they vary from one maker to another. Products for a particular make of laptop are made to fit it, not by the laptop's maker.

Using chargers, power banks and accessories safely

Every mains charger in the shop has a UK three-pin plug. Don't cover a charger or power bank while it's charging, don't use one whose plug or lead is damaged, and unplug it when you've finished. If a power bank or charger swells, leaks or gets very hot, stop using it and unplug it straight away. Port dust plugs, keycaps, small adapters and some accessories have small parts, small magnets or button batteries, which can badly hurt a young child who swallows one: keep them out of reach, and if you think a child has swallowed one, get medical help straight away. When you fly, power banks go in your hand luggage, never in the hold, and airlines set their own limits, so check with yours before you travel. Our guides explain more, but they are guides, not instructions for your particular product.

Changing your mind, and faulty items

You have 14 days from the day your order arrives to cancel it and get your money back, and anything that arrives faulty, damaged or not as described is put right at our cost. How it works is on our returns page.

Our responsibility to you

We're responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or not taking reasonable care. We aren't responsible for loss that wasn't foreseeable, or for losses to a business, as our products are sold for personal use. Nothing in these terms limits our responsibility where the law says it can't be limited, or your rights under the Consumer Rights Act 2015.

Your information

We use the details you give us to take, deliver and look after your order. Our privacy policy explains what we keep, who else handles it and your rights.

The law that applies

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring a claim in the courts where you live.

Changes to these terms

We may update these terms from time to time. The terms that apply to your order are the ones on this page when you placed it.